Website & software AMC
Agree a maintenance scope covering routine checks, updates and technical assistance.
Maintenance & Support
Keep your digital systems in working order.
Website and software maintenance, technical fixes and hosting support with an agreed scope and response process.
Built around your requirements
Websites and applications need ongoing care after launch. We help define the systems covered, the changes that count as maintenance and the work that requires a separate project. Clear responsibilities make it easier to handle updates, incidents and improvements.
What we can help with
Bug fixes & security updates
Investigate reported problems and plan suitable fixes, compatibility checks and updates.
Backups & monitoring
Define backup ownership, restore checks and performance monitoring for the systems in scope.
Hosting, DNS & business email
Support configuration and troubleshooting with access and responsibilities agreed in advance.
What we define together
A clear scope makes the project easier to review. The proposal sets out the agreed work, dependencies and responsibilities.
- Covered systems and access requirements
- Maintenance schedule and escalation process
- Backup and recovery responsibilities
- Response targets and exclusions in the proposal
From discussion to delivery
We begin by reviewing the current process and the people using it. Next, we agree the requirements and a suitable implementation approach. Work is reviewed against representative tasks before launch, with handover and support arrangements defined in the project scope.
Existing systems, third-party licences, content availability and access requirements can affect the plan. These are discussed before delivery commitments are made.
Questions before we begin
Does maintenance include unlimited new features?
No. The agreement distinguishes maintenance from new development. Response times, support hours and any limits are specified in the proposal rather than assumed.
What should we share for an initial discussion?
Tell us what you want to achieve, what is in place today, who will use the solution and any timing or budget constraints. Relevant examples help us understand the scope.
Can you support the work after launch?
Ongoing support can be agreed as part of the proposal. The scope, responsibilities, response expectations and any recurring costs are stated separately.
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